FAQs

1. Do you ship internationally?

Yes, we absolutely do! We are thrilled to offer Free Worldwide Shipping on all orders. Whether you are in the United States, Canada, Australia, or anywhere else across the globe, we will deliver your favorite items right to your doorstep at no extra cost.

2. How long will it take to receive my order?

  • Processing Time: Because we carefully verify and pack each item, please allow 1-3 business days for your order to be processed.

  • Shipping Time: Once dispatched, delivery to our core markets (US, CA, AU) typically takes 7-14 business days. International delivery to the rest of the world takes 10-20 business days. (Please note: Unforeseen customs processing in your destination country might slightly affect delivery times.)

3. How can I track my package?

Once your order has been shipped, you will receive a Shipment Confirmation email containing your tracking number. The tracking link will become active within 24 to 48 hours, allowing you to monitor your package's journey.

4. What should I do if my item arrives damaged?

We take immense care in packaging our goods securely. However, if your item arrives damaged in transit, please contact us within 48 hours of delivery at support@gladiolusandco.com. Please provide a clear photo of the damaged item and its packaging so we can swiftly resolve the issue for you.

5. Will I have to pay customs fees or taxes?

Gladiolus & Co is not responsible for any customs duties, taxes, or import fees applied to your international order. All fees imposed during or after shipping (tariffs, taxes, etc.) are the sole responsibility of the customer. Please check with your local customs office for specific information.

6. Where is your company located?

Our operations and headquarters are proudly based at: 3 Broadriver Rd, Ormond Beach, FL 32174, United States.

7. How can I get in touch with you?

We would love to hear from you! If you have any questions or need assistance with your order, please reach out to our customer care team at support@gladiolusandco.com. We strive to respond to all inquiries within 24-48 hours.