Shipping policy

Gladiolus & Co ("we", "our", or "us") is dedicated to ensuring a reliable and transparent delivery process for our global customers. By placing an order through our storefront, you agree to the terms outlined below.

1. Order Processing & Handling

  • Order Cut-off Time: 5:00 PM (EST). Orders placed after this time will be processed the following business day.

  • Handling Time: All orders are verified, quality-checked, and packed within 1 to 3 business days (Monday – Friday, excluding federal holidays).

2. Transit Times & Shipping Services

We provide Free Standard Worldwide Shipping. Estimated transit times after dispatch are as follows:

  • United States, Canada, Australia: 7 to 14 business days.

  • International / Rest of the World: 10 to 20 business days.

  • Please note: Transit times are estimates provided by our carrier partners. We are not liable for delays caused by customs clearance, extreme weather conditions, or local postal disruptions.

3. Tracking & Delivery

Once your package is handed over to the logistics facility, a tracking number will be issued to your email. Please allow 24-48 hours for the tracking portal to reflect active transit status.

4. Incorrect Addresses & Return to Sender

Customers are strictly responsible for providing accurate shipping information at checkout.

  • If a package is returned to us due to an invalid or incomplete address provided by the customer, a reshipment fee may apply.

  • We cannot issue refunds for orders lost or delayed due to incorrect address entries.

5. Lost, Stolen, or Damaged Packages

  • Damaged Items: If your item arrives damaged, report it to support@gladiolusco.com within 48 hours of delivery, including clear photos of the item and original packaging.

  • Stolen Packages: Once the carrier marks the package as "Delivered" to the provided address, Gladiolus & Co assumes no liability for theft or loss. Customers must file a claim directly with the local postal service.